Privacy policy

Privacy policy

The controller of your data is Norwick Partners LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA, which operates the L'Atelier Pom brand. Email: contact@latelierpom.com.

This policy explains what personal data we collect when you visit latelierpom.com or place an order, why we use it, who we share it with and what your rights are.

The data we collect

  • When you place an order: your first and last name, shipping and billing addresses, email address, phone number if you provide it, and the content of your order. Card details are processed directly by our payment provider: we never have access to them.
  • When you write to us: your name, email address and the content of your message.
  • When you sign up for our newsletter: your email address.
  • When you browse the site: technical information about your device and browsing (browser type, IP address, pages viewed, referring page), collected using cookies and similar technologies.

Why we use it

  • To process and deliver your order, and send you the confirmation, tracking and invoice (performance of the contract).
  • To answer your messages and handle returns (performance of the contract).
  • To send you our newsletter, if you asked for it (consent, which you can withdraw at any time via the unsubscribe link).
  • To keep the site running and secure, and prevent fraud (legitimate interest).
  • To measure traffic and, if you agree, measure the effectiveness of our ads (consent).
  • To meet our legal obligations, particularly accounting.

Who we share it with

We never sell your data. We only share it with the providers needed for the service:

  • Shopify, which hosts our store;
  • our payment providers;
  • our logistics supplier and carriers, who receive your name, address and the content of the order to ship it;
  • where applicable, our analytics and advertising tools, only if you agree.

Some of these providers are located outside the European Union. In that case, transfers are covered by appropriate safeguards, such as the European Commission's standard contractual clauses.

Cookies

On your first visit, a banner lets you accept or refuse cookies that aren't essential for the site to work. You can change your choice at any time from the same banner.

How long we keep it

Order data is kept for as long as needed to process the order, then for the period required by our legal and accounting obligations. Newsletter data is kept until you unsubscribe. Messages you send us are kept for as long as needed to reply and follow up.

Your rights

You can request access to your data, its correction, deletion or portability, restrict its processing or object to its use at any time. You can also withdraw your consent at any time. To exercise these rights, write to us from the contact page. If you believe your rights are not being respected, you can lodge a complaint with the data protection authority in your country.

Minors

Our site is not intended for people under 16 and we do not knowingly collect their data.

Changes

We may update this policy, for example if our practices or the law change. The version online on this page is always the version in force.