Refund policy

Returns and refunds

Sales on latelierpom.com are made by Norwick Partners LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA. This is our registered office address: please don't send products there without contacting us first, as we'll email you the return address.

You have 14 days from delivery of your order to change your mind, without having to give a reason.

How to return a product

Write to us from the contact page within 14 days of delivery, with your order number and the product(s) concerned.
We'll reply with the return address and the steps to follow.
Send the product back within 14 days of your request, complete and in its original condition. You may handle the product to examine it, as you would in a shop, but a visibly used or damaged product may receive a partial refund.

Return shipping costs are your responsibility, unless the product is defective or doesn't match your order. We recommend a tracked shipment: until the parcel reaches us, it remains your responsibility.

Refund

We refund you no later than 14 days after receiving the returned product (or proof that it has been shipped), to the payment method used for the order. You'll receive a confirmation email as soon as the refund is issued. Depending on your bank, it may then take a few days to appear in your account.

Defective or damaged product, or wrong item

If your parcel arrives damaged, a product is defective or you received the wrong item, write to us from the contact page with your order number and a photo of the product received. We'll send you the right item or refund you, without you having to send it back.

Lost or late parcel

If your parcel hasn't arrived 15 business days after shipping, write to us: we'll check the tracking with the carrier and, if the parcel is lost, we'll resend your order or refund you.